FREE SHIPPING WITHIN INDONESIA AND ALL HAWAII ORDERS OVER $50

FAQ

FREQUENTLY ASKED QUESTIONS

Are Kauai Kimonos strong enough to hold up to jiu-jitsu?
Yes. Mat tested and proven since 2008. Our ripstop material won't rip, and if it does.. it stops.

Do the Gi's shrink?
Kauai Kimonos are not meant to shrink to fit. We suggest going with your natural size based on our size charts.
If you are in-between sizes, please check our new Hapa "L" and Bombucha "X" sizes - best suited for long/lanky and short/stalky jiu jitsu athletes.

What size Kauai Kimono should I get?
What size Gi do you normally wear? Do you normally shrink your Gi's to fit? Ask yourself these questions first.
Kauai Kimonos are pre-shrunk and feature natural tapered lines, so go with your natural size, not a size up. View our size charts for more information.

How do I care for my Gi?
Cold wash. Hang Dry. Brush Yo Teeth.

Are Kauai Kimonos competition legal?
Yes - NAGA, Grapplers Quest, DREAM Jiu-Jitsu, FIVE Grappling, and many others.
No - IBJJF does not allow the use of our ripstop jacket (but the ripstop pants are fine).
Please check with tournament organizers beforehand. Smile plenty, throw one shaka, and be polite. Good luck.

When will the next batch be released?
Please follow us on social media ( instagram, facebook, twitter) for all the latest news.

How do I place an order?
All orders can be placed online at http://www.kauaikimonos.com

What can I pay with?
We accept Visa, MasterCard, American Express and Paypal.

Where do you ship?
Pretty much everywhere in the world. Any questions please contact us.

When/how will my order ship?
We ship orders within 1-2 business days after receiving your order using USPS Priority Mail. 

What happens if I did not receive my package?
Please contact us immediately and we will investigate your case accordingly. 

Why does my tracking number not have any information for my package yet?

Either your package is in transit or it hasn't been scanned by the next receiving post office in the chain. Do not panic. Please double check the tracking number we sent you and try again - and/or - please allow an additional day (or two) for everything to register in the online postal system. 

International customers: Please note tracking is rarely updated once packages leave the US due to the fact that international post services simply do not take the extra time to update/scan all tracking numbers for incoming mail. This is not a limitation of our services, but a reality of how the world works. Door to door tracking for international shipments is only available with private courier (i.e. FedEx, DHL) by specific request. 

Can I pre-order / reserve a Gi for the next batch?
Unfortunately no pre-orders are available at this time.

How do I cancel my existing order?
You must cancel your order before it has been shipped. If you feel you have reached this message in error, please contact us immediately and reference your order number.

RETURN POLICY

*All returns/exchanges are subject to a 10% restocking fee and are at the discretion of Kauai Kimonos.

Returns and/or exchanges will only be accepted for unwashed, unworn merchandise with original tags and packaging within 30 days of ship date. Products that have been washed or trained in, or have visible signs of wear will not be eligible for return. Once your order has been shipped, the shipping charges are non refundable. All returns or exchanges will be at the discretion of Kauai Kimonos and are subject to a 10% restocking fee.

To make a claim for return or exchange please contact us immediately and reference your order number accordingly. 

Kauai Kimonos is not responsible for missing, damaged, or packages lost in transit. 

Special order items are non-returnable/exchangeable.

MAHALO FOR YOUR KOKUA